CrownGold Privacy Policy

At Crown Gold, we respect your privacy and are fully committed to protecting the personal information you share with us. This CrownGold Privacy Policy explains how we collect, use, store, and safeguard your data whenever you visit crowngold.com, complete your crown gold casino login, use the CrownGold app, or enjoy our games, including crowngold casino pokies and promotions activated with a crowngold casino bonus code.

Who We Are

Crown Gold is owned and operated by Aveazure SRL, a company registered in Costa Rica under registration number 3-102-848946, with its registered office at Ofident, Oficina 3, 200 m north and 50 m east of the North American Cultural Center, Barrio Dent, San José. We hold a licence issued by the Kahnawake Gaming Commission (licence No. 940, issued 3 May 2023), and our alternative dispute resolution provider is ThePOGG. Since we launched CrownGold in 2022, we have welcomed players from Germany, Austria, Ireland, the Nordics, Australia, New Zealand, Canada, Japan, Brazil, India and the Philippines.

Information We Collect

We collect information you provide directly to us, as well as data generated through your use of our casino Crown Gold platform. When you complete your crowngold login, we ask for your name, date of birth, email address, residential address, phone number and preferred currency. We also collect:

• Identity verification documents, such as proof of address and government-issued ID, required for KYC and AML compliance
• Payment information related to deposits and withdrawals, including details used with Visa, Mastercard, Skrill, Neteller, Interac and cryptocurrency wallets
• Gameplay data, including bets placed, games played, and use of any crowngold casino promo code, crowngold no deposit bonus code, or crown gold casino no deposit bonus
• Technical data such as your IP address, device type, browser, and operating system when you access CrownGold through our website or the crowngold casino app
• Communications you send to our support team via live chat, email, or through our affiliate contacts

How We Use Your Information

We use the information we collect to operate, maintain and improve our services at Crown Gold Casino. Specifically, we process your data to:

• Create and manage your crowngold casino login account
• Verify your identity and age, and confirm you are not located in a restricted territory
• Process deposits and withdrawals securely across our supported currencies and cryptocurrencies
• Administer promotions such as our welcome package, Monday Spin Riches, Wednesday Royal Treat, and other crowngold casino free spins offers
• Provide our loyalty program and VIP Club, including tracking comp points and level progression
• Respond to enquiries through our 24/7 live chat and email support
• Detect and prevent fraud, money laundering, and breaches of our terms
• Comply with our obligations under the Kahnawake Gaming Commission licence
• Send you marketing communications about our crowngold casino bonus offers, where you have given consent

Cookies and Similar Technologies

We use cookies and similar tracking technologies to recognise you when you return to crowngold online casino, remember your preferences, and analyse how our platform is used. Our Crown Gold website and mobile app use cookies for functionality, analytics, and marketing purposes. You can manage your cookie preferences through your browser settings at any time. For further detail, please refer to our separate Cookie Policy.

Legal Basis for Processing

Where applicable data protection law requires it, we rely on the following legal grounds to process your personal data:

• Performance of our contract with you once you register a CrownGold account and use our services
• Compliance with our legal obligations, including anti-money laundering and licensing requirements
• Our legitimate interests in preventing fraud, securing our platform, and improving our services
• Your consent, particularly for marketing communications and certain cookies

How We Share Your Information

We do not sell your personal data. We may share your information with:

• Payment providers and financial institutions that process your deposits and withdrawals
• Identity verification and fraud prevention providers
• Regulators, including the Kahnawake Gaming Commission, and our ADR provider ThePOGG when required
• Our affiliate partners, on an aggregated basis, when you register through a referral link to casino Crown Gold
• Service providers who support our IT infrastructure, hosting, and customer support functions
• Law enforcement authorities, where required by law

International Data Transfers

Because we operate Crown Gold across multiple countries, your data may be transferred to, and processed in, jurisdictions outside your country of residence, including Costa Rica. Where we transfer data internationally, we take appropriate steps to ensure it receives an adequate level of protection consistent with applicable data protection laws.

Data Retention

We retain your personal data for as long as your CrownGold account remains active, and for a reasonable period afterwards to comply with our legal, regulatory, and accounting obligations. Once retention is no longer necessary, we securely delete or anonymise your information.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to or restrict certain processing activities
• The right to data portability
• The right to withdraw consent for marketing at any time
• The right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact our Data Protection Officer using the details below.

Eligibility and Restricted Territories

Our services are intended for players aged 18 or over. We do not accept registrations from residents of a number of restricted jurisdictions, and we encourage you to review our Terms and Conditions for the full list of excluded countries. Please note that bonuses, promotions, VIP rewards and comp-point exchanges are not available to players in Sweden, Croatia, Serbia, France, Israel, and the USA, and no deposit bonuses are not offered to players in Finland. If we determine that you have accessed Crown Gold from a restricted location, including through a VPN, which is not permitted under our policy, we reserve the right to close your account and withhold any associated funds or winnings.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, and restricted internal access controls. While we take data security seriously, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are strictly reserved for adults. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Your continued use of crown gold online casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Customer Support: support@crowngold.com
• Affiliates: affiliates@crowngold.com
• Data Protection Officer: dpo@aveazure.com

We are here to help and remain committed to addressing any privacy concerns while you enjoy everything CrownGold has to offer.